FAQs

What is an eSIM?

An eSIM, or embedded SIM, is a small chip built directly into devices like smartphones, tablets, or smartwatches, enabling connection to a mobile network without a physical SIM card.

Unlike traditional SIM cards that need to be inserted or swapped out, an eSIM is integrated into your device's hardware, allowing you to easily switch carriers, plans, or phone numbers digitally - offering greater flexibility and convenience.

Most modern smartphones support this technology, so please confirm that your phone model is eSIM compatible.

Why use an eSIM?

eSIMs offer a more streamlined and flexible way to manage mobile connectivity, making them especially beneficial for travelers, dual-SIM users, and anyone who prefers to avoid physical SIM cards.

By integrating directly into your device, eSIMs provide seamless connectivity and greater flexibility in managing your mobile service.

Key benefits include the convenience of easily switching carriers, which is particularly useful for frequent travelers, and the ability to manage multiple phone numbers on a single device - ideal for keeping personal and work numbers separate.

How do I activate my eSIM?

When you purchase an eSIM from us, we'll send you an email with both a video tutorial and a step-by-step guide to help you activate your eSIM.

If you encounter any issues during activation, please don't hesitate to contact us for assistance.

How do I top up my eSIM?

To top up your eSIM, simply purchase a new plan or data package. After your purchase, follow the instructions provided within the email to activate it.

Do I need to remove my physical sim card?

No, you don’t need to remove your physical SIM card to use an eSIM. Both can operate simultaneously on the same device, allowing you to have two active numbers or plans at once.

This setup is particularly useful if you want to keep your current number for calls and texts while using the eSIM for data or a different carrier. It also makes it easy to manage personal and work numbers on one device without the need to swap SIM cards

Are there any hidden fees?

There are no hidden fees! Just activate your one-time purchased eSIM using the instructions provided.